Our Service Desk projects stopped creating tickets when new emails are sent. I can verify/test that the email account connectivity is working. And I can see the emails popping out of the account. But nothing gets created. I found some Atlassian documentation that helped me identify the scheduled jobs. But that documentation doesn't offer any solution to the problem. We have restarted JIRA and the problem persists. I've also turned off the global email settings and turned them back on. But the scheduled job continues to display that it is not working.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot