Often we need to capture an idea, or a felt need, without yet knowing whether the idea will actually be worked on, or by whom. How do we capture and track those ideas, yet keep them separate from tasks that are approved to be worked on? E.g.
This is something I've wondered about for years, as I've used JIRA. I'm wondering both,
Two different scenarios that I have seen in my experience, both of which you have touched on but just adding my 2 cents.
Firstly, I believe Idea and Task should be easily distinguishable and hence be of different issue types.
Think about issue creation. It will be misleading to the user if they are just submitting an idea but they need to create a task. Depending on your org, you can handle this with training but user experience wise, it is much clearer for users submitting ideas to create an Idea issue type.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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