Have you tried to use the JIRA Database Integrity checker in order to check the workflow integrity?
https://confluence.atlassian.com/jira/using-the-database-integrity-checker-185729629.html
Hope it helps!
Cheers
L.F
Hi there, We tried to use Integrity Checker, but it was not effective. We still waiting for some help. Thanks!
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So you need to rule out slow/unreliable network links next.
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Have you eliminated network errors yet?
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The version is 6.4.4 and the logs doesn't show anything.
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If there is nothing in the logs, then this is almost certainly down to a network error.
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What version of JIRA is it, and what errors are showing in the logs (if any)?
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