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Error while loading issue types

3layer (expert)
3layer (expert) December 2, 2015

Hi there,

We're having problems when click on issue types to see the workflow.

IssueTypesError.png

 

Can anyone help us?

Thanks! 

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Luciano Fagundes
Luciano Fagundes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 3, 2015

Have you tried to use the JIRA Database Integrity checker in order to check the workflow integrity?

https://confluence.atlassian.com/jira/using-the-database-integrity-checker-185729629.html

Hope it helps!

Cheers

L.F

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3layer (expert)
3layer (expert) December 16, 2015

Hi there, We tried to use Integrity Checker, but it was not effective. We still waiting for some help. Thanks!

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
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December 16, 2015

So you need to rule out slow/unreliable network links next.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
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December 16, 2015

Have you eliminated network errors yet?

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3layer (expert)
3layer (expert) December 3, 2015

The version is 6.4.4 and the logs doesn't show anything.
 
 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
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December 9, 2015

If there is nothing in the logs, then this is almost certainly down to a network error.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
December 2, 2015

What version of JIRA is it, and what errors are showing in the logs (if any)?

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