Error when accessing Activity tabs on Issues screen as anonymous user

When accessing the Issues screen and trying to click on either All, Worklog, History or Activity tabs under the Activities Heading we get the error below. This does not happen when viewing Comments. This only happens when accessing JIRA as an anonymous user.

Communications Breakdown

The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation.

Close this dialog and press refresh in your browser

2 answers

This widget could not be displayed.
Vasiliy Zverev Community Champion Dec 11, 2015

Try to restart JIRA at first (https://answers.atlassian.com/questions/289977)

This widget could not be displayed.

Tried that and it didn't resolve the issue.

Vasiliy Zverev Community Champion Dec 13, 2015

Step 2: is there any error messages into atlassian-jira.log?

Hi, I am running JIRA 7.0.4 64bit for Linux and I'm facing the same problem. Here is a part of my catalina.out log 016-01-04 08:11:39,017 http-nio-8083-exec-24 ERROR anonymous 491x7749x1 1gz3glg 10.1.0.26,0:0:0:0:0:0:0:1 /secure/AjaxIssueAction!default.jspa [c.a.j.web.component. ModuleWebComponentImpl] An exception occured while rendering the web panel: com.atlassian.jira.jira-view-issue-plugin:activitymodule (null) com.atlassian.templaterenderer.RenderingException: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getHtml' in class com.atlassian.st reams.jira.portlet.ActivityStreamIssueTab$1 threw exception com.atlassian.gadgets.GadgetParsingException: org.apache.shindig.gadgets.GadgetException: Unable to retri eve gadget xml. HTTP error 500 at viewissue/activityblock.vm[line 58, column 27] at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.render(VelocityTemplateRendererImpl.java:109) at com.atlassian.templaterenderer.velocity.AbstractCachingWebPanelRenderer.render(AbstractCachingWebPanelRenderer.java:53) ... at java.lang.Thread.run(Thread.java:745) Caused by: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getHtml' in class com.atlassian.streams.jira.portlet.ActivityStreamIssueTab$1 threw exception com.atlassian.gadgets.GadgetParsingException: org.apache.shindig.gadgets.GadgetException: Unable to retrieve gadget xml. HTTP error 500 at viewissue/activityblock.vm[line 58, column 27] at org.apache.velocity.runtime.parser.node.ASTIdentifier.execute(ASTIdentifier.java:223) ... at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.render(VelocityTemplateRendererImpl.java:100) ... 261 more Caused by: com.atlassian.gadgets.GadgetParsingException: org.apache.shindig.gadgets.GadgetException: Unable to retrieve gadget xml. HTTP error 500 at com.atlassian.gadgets.renderer.internal.GadgetSpecFactoryImpl.getGadgetSpec(GadgetSpecFactoryImpl.java:169) ...

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

160 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you