Error when accessing Activity tabs on Issues screen as anonymous user

When accessing the Issues screen and trying to click on either All, Worklog, History or Activity tabs under the Activities Heading we get the error below. This does not happen when viewing Comments. This only happens when accessing JIRA as an anonymous user.

Communications Breakdown

The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation.

Close this dialog and press refresh in your browser

2 answers

0 vote
Vasiliy Zverev Community Champion Dec 11, 2015

Try to restart JIRA at first (https://answers.atlassian.com/questions/289977)

Tried that and it didn't resolve the issue.

Vasiliy Zverev Community Champion Dec 13, 2015

Step 2: is there any error messages into atlassian-jira.log?

Hi, I am running JIRA 7.0.4 64bit for Linux and I'm facing the same problem. Here is a part of my catalina.out log 016-01-04 08:11:39,017 http-nio-8083-exec-24 ERROR anonymous 491x7749x1 1gz3glg 10.1.0.26,0:0:0:0:0:0:0:1 /secure/AjaxIssueAction!default.jspa [c.a.j.web.component. ModuleWebComponentImpl] An exception occured while rendering the web panel: com.atlassian.jira.jira-view-issue-plugin:activitymodule (null) com.atlassian.templaterenderer.RenderingException: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getHtml' in class com.atlassian.st reams.jira.portlet.ActivityStreamIssueTab$1 threw exception com.atlassian.gadgets.GadgetParsingException: org.apache.shindig.gadgets.GadgetException: Unable to retri eve gadget xml. HTTP error 500 at viewissue/activityblock.vm[line 58, column 27] at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.render(VelocityTemplateRendererImpl.java:109) at com.atlassian.templaterenderer.velocity.AbstractCachingWebPanelRenderer.render(AbstractCachingWebPanelRenderer.java:53) ... at java.lang.Thread.run(Thread.java:745) Caused by: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getHtml' in class com.atlassian.streams.jira.portlet.ActivityStreamIssueTab$1 threw exception com.atlassian.gadgets.GadgetParsingException: org.apache.shindig.gadgets.GadgetException: Unable to retrieve gadget xml. HTTP error 500 at viewissue/activityblock.vm[line 58, column 27] at org.apache.velocity.runtime.parser.node.ASTIdentifier.execute(ASTIdentifier.java:223) ... at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.render(VelocityTemplateRendererImpl.java:100) ... 261 more Caused by: com.atlassian.gadgets.GadgetParsingException: org.apache.shindig.gadgets.GadgetException: Unable to retrieve gadget xml. HTTP error 500 at com.atlassian.gadgets.renderer.internal.GadgetSpecFactoryImpl.getGadgetSpec(GadgetSpecFactoryImpl.java:169) ...

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