This looks a bit like Jira Service desk? If so, open the project settings, look under "Automation" On that screen you'll see - default rules run as " user" and a change default event user button there.
For what its worth, for our service desk - we have a user created called " ServiceDesk" and it runs the automation rules so we won't encounter this.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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