This looks a bit like Jira Service desk? If so, open the project settings, look under "Automation" On that screen you'll see - default rules run as " user" and a change default event user button there.
For what its worth, for our service desk - we have a user created called " ServiceDesk" and it runs the automation rules so we won't encounter this.
Statuspage customers logged more than 194 years of collective incidents in 2018. That’s a whopping 87% increase from the 104 years logged in 2017 , and we aren’t even through December yet....
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs