Can't Jira Backup

My zip file does not show up.

I've been waiting more than an hour an it's stucked at Please wait loading message.

 

4 answers

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That's something you'll need to raise with Atlassian Cloud Support

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Check if the path to your backup folder is right in Administration->Backup system.

Then restart JIRA service on your server and try to perform backup again.

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This was happing to me in our Cloud instance. IE showed Please Wait... Chrome downloaded the zip file without issue.

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