It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can Jira be an alternate for Service-Now?

aditya verma Aug 25, 2016

Can we use JIRA as a substitute for Service-Now?

3 answers

0 votes

Aditya,

It really depend what use case you have, both are great products. If you plan use several tools through out SDLC then Atlassian already has set of tools that can be integrated together. Share more details on what exactly you want to achieve?

-Ravi

aditya verma Aug 25, 2016

Thanks @Ravi Sagar [Author - Mastering JIRA 7] for replying.

Can we have lookup fields in Jira like we have it in service now, where we can lookup project codes and their names.

Attached a screenshot of lookup field in Service now. Here "Project ID" is a lookup field.

If Click on Search icon a dialogue box gets opened for lookup.

As you can see in screenshot there around 1400 project codes. If we implement this in JIRA in a drop down field it will look be a mess.

Nic Brough [Adaptavist] Community Leader Aug 26, 2016

You'd want to revise the shape of some of your data.

I wouldn't try to "replace" Service Now with plain JIRA nowadays, I'd use JIRA Service Desk, and then add the Insight add-on if you have complex, heavy and detailed asset management / cmdb data to go with it.

0 votes
vitaliy zapolskyy Aug 26, 2016

CMDB requires more levels of hierarchy than JIRA supports - that could be an issue.

0 votes
Raj Jalan Aug 13, 2017

While you can extend JIRA to add asset details, it is best to integrate JIRA with a real CMDB like Device42 to get all the functionality you can get from a ITSM + CMDB tool like servicenow. More details here: http://www.device42.com/integrations/jira/

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

665 views 7 0
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you