Access Denied when accessing ConfigureInHipchat.jspa

I'm trying to setup the JIRA for HipChat integration (https://blog.hipchat.com/2016/08/29/jira-hipchat-now-even-better-together/). JIRA is self-hosted on my servers, while HipChat is hosted in the cloud.

Everything goes swimmingly and JIRA is showing all green ("Connected to HipChat"). However... when I click the Configure tab under the HipChat Integration an iframe (http://jira.xxxx.com/secure/ConfigureInHipChat.jspa?signed_request=<hidden>&xdmhost=https://xxxx.hipchat.com) appears showing my JIRA install but I'm greeted with the below message.

I'm accessing the URL as a JIRA administrator who is in every group

  • administrators
  • atlassian-addons
  • jira-developers
  • jira-users
  • site-admins
  • system-administrators

Where do I even start looking to figure out why I'm getting Access Denied?

Access Denied

It seems that you have tried to perform an operation which you are not permitted to perform.

If you think this message is wrong, please contact your JIRA administrators.

1 answer

This widget could not be displayed.

Hello Kieran, I'm not entirely sure but it may be related to JIRA permissions. 

Please check: Integration with collaboration tools and Configuring JIRA with HipChat.

Also, be sure to check the compatibility between versions (JIRA and HipChat).

I hope this helps.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

165 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you