Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,459,322
Community Members
 
Community Events
176
Community Groups

unable perform full or background re-index of Jira

Running full re-index of Jira. Getting error: Index files not found or corrupted. Cannot find $JIRA_HOME/caches folder on server.

1 answer

0 votes

This probably is what it says it is - there are files and/or directories missing from the disk.

Have a look in the Admin -> System info page to see what your "Jira Home" directory is, if you don't already know, then log into the server and check that in that directory, there is a "caches" directory.  If there is not, then create one for it.

You should also check the ownership of Jira home and all its subdirectories and files - they should belong to the account that Jira runs as.  (Actually, you don't really need to check all of them, on Unix-like systems, you can just issue the fix command of "chown -R jira:jira" assuming the account is called jira)

Once you have made sure the right directory is there and owned by the right user, restart Jira and try a full re-index (not background).

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events