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have access to customer portal of Jira Service Desk,; Cannot find back end/admin

Deleted user Sep 09, 2021

hello- a few months ago I set up a free account (1 user, 1 client so far) of service desk. Have not had an issue submitted to it for months. Today I got several and con log into the customer portal https://bytebackca.atlassian.net/servicedesk/customer/portals

But for the life of me I can't remember or find the admin area for this! Trying to log in, I have to create a new account. (Which I did, using my Google account, to come post in here.) 

Am I missing something fundamental? Do inactive accounts get scrubbed (though the customer portal is still there and working)?

thanks for any guidance you can give me.

1 answer

0 votes
Pramodh M Community Leader Sep 09, 2021

Identify the email address with which you created the account and try to reset password.

Now access admin.atlassian.com to identify user.

If you can't remember the email address with which you created the account, please take assistance from Atlassian support, for this you have atleast remember one or the other.

If you can't remember anything setup a fresh site and note down the things in any one the credential managers best one is Google and free.

Linking Atlassian support portal link

https://support.atlassian.com/contact/

Thanks,

Pramodh

Deleted user Sep 23, 2021

Thank you, Pramodh, and my apologies for taking so long to respond. As it turns out, all the issues have been taken care of so I will start afresh! Thank you again for taking the time to guide me.

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