Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Move users to purchased license

I purchased and applied a license to the server, but the users I set up under the trial license were not converted over to it.  The trial license has expired.  How do I move the users to the new license?

1 answer

1 accepted

0 votes
Answer accepted

Hello,

You do not need to move users to a new license. Why did you decide that users had not been converted?

Because there are 2 Versions & Licenses windows now, and the first one has the 2 users I originally created prior to purchasing the license.  there is a message in that window that states: "Your trial has expired. To reactivate Jira Software, please purchase it. "

The second window has 10 valid licenses, and no users. 

Can the users from the trial license be moved under the purchased license?

Do you mean that you had a trial license is for Jira Software and you bought a license for Jira Core? If so, then you Jira Software users are expired. But these users have valid Jira Core licenses.

My licenses show up as follows.  If I Uninstall the Trial, will the users automatically show up under the purchased license, or will I lose access - my admin account is showing up under the trial currently.

Versions & licenses

Jira Software 8.2.1 Unlimited users (2 used)

-----------------------------------------------------------------------
|  Your trial has expired. To reactivate Jira Software, please purchase it.
-----------------------------------------------------------------------

Trial expires05/Jul/19
Support entitlement number (SEN)SEN-XXXXXXXX
License type Evaluation
Organisation name xxxxxxxx
License key xxxxxxxxxxxxxxxxx...
Uninstall

Jira Core 8.2.1  10 users (0 used)

----------------------------------------------------------------------
|  Jira Core 8.2.4 is now available.
----------------------------------------------------------------------

Maintenance expires18/Jun/20
Support entitlement number (SEN)SEN-XXXXXXX
License type Commercial
Organisation name xxxxxxxx
License key xxxxxxxxxxxxxxxx...

Go to Application Access and have a look, which groups are granted the Jira Core license. Then include these users to this group. 

Awesome - that worked - THANKS!

There is still an entry that states the following:

Versions & licenses

Jira Software 8.2.1

UnlicensedJira Software is installed but unlicensed. Try it for free or buy it now.
Paste license
Uninstall

If I click Uninstall, it asks if I want to uninstall JIRA - is that actually going to uninstall the software, or only the non-core components that are not licensed? 

If you click uninstall, you will uninstall only Jira Software. Jira core will stay.

You are most welcome!

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence

Introducing External Collaboration for Confluence

We’re excited to introduce external collaboration for Confluence, now available in early access. It is available to preview for Confluence Cloud Premium and Enterprise customers. (If you're not on ...

220 views 0 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you