My case looks like this:
There is no activate button, because of LDAP synchronization.
My JIRA version is 6.4.1
We have 26 user licenses left.
You must shut down Jira before doing anything to the database like this.
When done, start it again.
To be sure if the "active" property is the problem, run this query first:
SELECT active FROM cwd_user WHERE USER_NAME = 'the_username';
If result is active=0, then run the query suggested by the others.
Is he fulfilling all demands your organization has? (we use LDAP filters that make sure he has a phonenumber, email, is in the right OU and so forth.
Is he fulfilling all demands JIRA has? (In most cases the user have to be added to group jira-users to become active).
Last thing, if you edit the user in Jira, can you activate the account here?
Well he does fulfil all demands. Other ways he would not pop up in Jira.
And yes, I have double checked if all data is there.
User is added to group jira-users and jira-delevopers.
I have not edited user in Jira. I have edited him in AD, and changes was synced, but user is still inactive.
Did you find a solution to this?
We are experiencing the same problem here (not sure how the user was created though), but he pops up in JIRA as "inactive", even though he is not in disabled state in AD.
The user have never been set as inactive/active in JIRA (and it seems that is not an option with LDAP sync).
To answer my own question:
To verify if this really is the problem, run:
WHERE USER_NAME = 'theusersname';
If the result is active: 0, then:
Shut down Jira and run the following query:
UPDATE database.schema.cwd_user SET active = 1 WHERE user_name = 'theusersname';
I am facing the same issue but I am not able to find "Manage User Status Locally" in the LDAP settings.
We are using Jira 7.13 server version.
I login with the local admin id and go the user directories and open the Edit page. But there, I am not able to find anything like "Manage user status locally".
How and where do you get this option
thanks for you replies. Now I understand why i cannot see this option. We are using Sun Directory Server Enterprise Edition .
But for now, we have resolved this issue by increasing the search index limit in the LDAP itself.
Since, the limit was low Jira and other tools were not able to search users beyond previously set limit.
Thanks for your answers.
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