The following Bug Report goes into detail about this, noting this is closed out as wont fix:
But ultimately the Export to Excel native options have been removed and replaced with Export to CSV option due to security updates Excel side that prevent the exported file from opening in Excel without fully disabling security measures that is not recommended.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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