Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Digitally signed pdf file is not reflecting when we open the document from Jira Core (cloud)directly



We upload a digitally signed *.pdf document into a JIRA Core (Cloud) ticket. When we download that document and open, then it shows the digitally signed document. But if we open that ticket directly from the issue (attachment) then digital signed is vanished. 

It is a major threat for us,  people could misuse the document without digitally signed. We request you to give us a fix for this problem. 

Note: If we download that document and open from our download directory it shows the digital signature, but if we open it as it is from the portal (through browser cache memory then it is not showing the digital sign)





1 answer

When you open an attached document, it opens up in a "previewer," which  will not show the digital signature. The issue is how Jira and browsers handle the document when you view it in Jira. This is due to the poor “preview” browsers.



  1. Open Jira in the Chrome browser and view the item.
  2. Click on the document in the item. It will open in the “previewer,” and you will not see the digital signature at this time.
  3. Click on the small “download” icon in the upper right corner of the preview screen.
  4. On the bottom left of your screen, an icon indicating that the document has been downloaded will appear.
    Right click on this icon and select, “Always open in system viewer.”
    When the document opens, you will see the digital signature.
  5. From this point on, each time you download an attachment with a digital signature, the document should automatically open in the system viewer, and you should see the digital signature.
  6. Note: If you click on “Open in system view” instead of “Always open in system view,” you will need to click on the downloaded document icon on the bottom left of your screen and select one of these options. It is probably easiest to always download in the system view.

Should be similar for IE.

Hi Jean

I am experiencing the same issue, and would like to utilize the work around, but I am having trouble locating the icon described in step 4.  I am using Chrome.  Can you post a screen shot to clearly show the step?




@Jean  I opened the document in system viewer after downloading it locally. But unfortunately the digital signature is still lost.

Am I missing out on  anything?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Do you use Jira Cloud with Microsoft Teams?

Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...

159 views 1 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you