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We upload a digitally signed *.pdf document into a JIRA Core (Cloud) ticket. When we download that document and open, then it shows the digitally signed document. But if we open that ticket directly from the issue (attachment) then digital signed is vanished.
It is a major threat for us, people could misuse the document without digitally signed. We request you to give us a fix for this problem.
Note: If we download that document and open from our download directory it shows the digital signature, but if we open it as it is from the portal (through browser cache memory then it is not showing the digital sign)
When you open an attached document, it opens up in a "previewer," which will not show the digital signature. The issue is how Jira and browsers handle the document when you view it in Jira. This is due to the poor “preview” browsers.
Should be similar for IE.
The workaround is to download the attachment and view it in Adobe Acrobat Reader.
I just want to let you know there is a feature request created for this: JRACLOUD-74522. It'll great if users can add their use-case and business impact to the ticket to gain traction and the attention of Atlassian product management to increase the priority of the ticket. There is a similar ticket for Jira Data Center as well, JRASERVER-65830, that is gaining momentum.
Please refer to our Atlassian Data Center and Server Bug Fix Policy for details on how issues are prioritized.