Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Dashboard or ticket can not be shown after restarting jira server



today we have restarted our jira server for migration of bugzilla. We have just copied the jdbc driver of my sql to libs folder of jira and try to restart the jira server. After restarting we can not use jira anymore. We can assign in jira, but the dashboard or ticket can not be show anymore cause timeout.

Some infos of our jira servers:

1. version: 7.10
2. Debian GNU/Linux 9 as VMWare-Server

some logs from catarina.out:

Server startup logs are located in /opt/atlassian/jira/logs/catalina.out
Using CATALINA_BASE: /opt/atlassian/jira
Using CATALINA_HOME: /opt/atlassian/jira
Using CATALINA_TMPDIR: /opt/atlassian/jira/temp
Using JRE_HOME: /opt/atlassian/jira/jre/
Using CLASSPATH: /opt/atlassian/jira/bin/bootstrap.jar:/opt/atlassian/jira/bin/tomcat-juli.jar
Using CATALINA_PID: /opt/atlassian/jira/work/
Tomcat started.


2019-11-19 12:23:37,633 http-nio-80-exec-1 ERROR anonymous 743x1x1 - / [c.atlassian.instrumentation.Instrument] Unable to snapshot thread local operations (implementation of OpTimerFactory is not a ThreadLocalOpTimerFactory)$


2019-11-21 12:34:02,652 Caesium-1-3 WARN [c.a.a.c.hash.reader.RemoteHashingInstructionsReader] Unable to read remote instructions with key 'uid.onewayhash'.
2019-11-21 12:34:02,652 Caesium-1-3 WARN [c.a.a.client.hash.BcryptAnalyticsEmailHasher] No instructions for hashing could be found.
2019-11-21 12:34:03,965 http-nio-80-exec-1 DEBUG anonymous 754x27x1 - /secure/Dashboard.jspa [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.whisper.atlassian-whisper-plugin]
21-Nov-2019 12:34:35.133 WARNING [http-nio-80-exec-13] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.

best regards


PS: Problem was solved by setting the proxy-properties in



1 answer

0 votes
Andy Heinzer Atlassian Team Nov 25, 2019

Hi @Chi_Thien_Phan 

Thanks for posting a question here.  I see that you appear to have found an answer as well. However I'm afraid that other users that might encounter this same problem won't be able to find your solution.

If you could please, rather than editing you question, post a new answer that explains how you resolved this problem.  This way your answer can be accepted.  In turn this can help the search engine optimizations so that other users that might search on this same topic might find this thread faster.

Thanks for posting back with a solution.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Do you use Jira Cloud with Microsoft Teams?

Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...

533 views 1 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you