Filter users in mentions

[Alex]

We have an external customer projects and external users should see only their project. This is working fine assigning the external users to a group and giving rights per project for the group.

Our colleagues (5-6 people) and the external users (10 people) per project want to mention each other in the stories, comments etc. For our colleagues who has access to all projects - mentioning works fine. BUT for external users they were not able to use mention until I gave them "Browse Users and Groups" permission in Global settings.

BUT the problem is that the external users see ALL hundreds of users (!) in our Jira cloud instance which is not desired at all.

THE REQUIREMENT - can we have a filtering of the users in the list for mentioning per project? A group of users per project which are visible for mention to everyone in the project especially for external users in the project.

[Radka Svobodova · Accepted solution]

well, basicly they can not mention user which does not have the rights to the particular project, so if you limit externals only to see 1 project, and you limit the access to that project also for all other people (external/internal), they will not be able to mention nobody else.

[Alex]

I will try this solution. It will need to maintain very precisely the internal people in the same group as externals and remove the default access of all internal colleagues to all projects. But this is acceptable I think. Thank you for the idea.