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Dashboard on Service Management - Number of calls that breached SLA

Hi Admins!

How do i add the number of calls that breached SLA to a Dashboard on Service Management?

 

Thank you

 

2 answers

Vanessa,

You would need to create a filter first of all that details all calls that breached SLA, call it something like 'Breached SLA calls' and then you will be able to add the filter into the dashboard.

Hope this helps

Thanks is it at all possible to provide me with the steps?

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