I am trying to create a new filter based on the breaching status of a SLA. I already have Time to First Response and Time to Resolution added as a column but I want to filter just by the information whether the SLA has breached or not (Yes/No),
I haven't figured it out yet.
Can someone help me?
@Shpendi Rakipi - there are JQL queries specific to SLAs you can use: https://confluence.atlassian.com/servicedeskserver041/using-jql-queries-specific-to-slas-969531109.html
In particular, breached() probably will meet your needs?
As a paid option Time to SLA has options in its report to only show breached (Exceeded) SLAs. This allows users to have an overall view of the breached SLAs
I'm one of the folks in Snapbytes. Let me know if you have any questions.
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