You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
After raising a ticket in the customer portal, can the customer change the urgency of the ticket.
If this is not possible what is the other way ? is making a comment ?
Hi @Rag ,
Welcome to Atlassian community.
Regarding your question, Unfortunately its not possible for customers to edit their request once its submitted.
There are multiple workarounds
@Rag , please try this plugin, they are claiming customer can edit the request from portal.
Following text I copied from another thread
You can edit your requests on the Customer Portal using Actions for Jira Service Desk. You should add transition Edit to the workflow and in our configuration define which fields do you want to display and allow to edit.
Recommended Learning For You
Level up your skills with Atlassian learning
Configure Jira Software, Jira Core, or Jira Service Management, including global settings, permissions, and schemes.
Managing Jira Projects Cloud
Learn to create and configure company-managed projects in Jira Software and partner effectively with Jira Admins.
Managing Permissions in Jira Cloud
Sharpen your skills at configuring and troubleshooting permissions in Jira Cloud with this free course.