New Epics not showing on the Board

[Ludi]

We are not sure if we are doing something wrong, or if it is a board misconfiguration, but we are creating new Epics, and they do not show on the board.

We are able to find them (recently created or search by number), and they have child Tasks and everything, but they seem to be missing from the project board (even though we have them assigned to the right project when we created them).

any thoughts appreciated... :)

    Ludi

[Anne Saunders]

If your board is configured to use an "Epics Panel" the epics will act as a kind of filter in your backlog, and that's where you'll go to see them. 

Board Setting - Column Management

The Epics Panel (Collapsed)

The Epics Panel (Expands on Click)

[Ludi]

Hello Anne, thank you for the reply... 

I am comparing our Board and the Backlog. We have there Epic filters (for both the Backlog and the Board) and our new Epics show up there, as expected.

However, when selecting the checkbox for a new Epic, the Board does not work, but the Backlog does. (I mean that only the Backlog shows related child tickets, but not the Board).

Somehow the Board does not 'see' these Epics. Even GROUP BY Epic, it shows only our older Epics... not the new ones. 

   -L

[Adam Rigby]

Boards work off filters. Check to see if the filter in the board configuration is including all issue types. Sounds like it may be excluding Epics. 

The default filter will be "project = <project name> ORDER BY Rank ASC" which includes all issues in a Jira project.

[Ludi]

The problem was that issues were Backlog issues.

Once they were migrated from Backlog to become Board issues, all epics started showing on the Board too.(counts of issues per Epic were > 0).

[Nic Brough -Adaptavist-]

@Adam Rigby had it right, but there's a quirk in there that's not immediately obvious.

The board and the backlog are two facets of the same "board".  A board selects for a view of a pile of issues.  The backlog shows all the not-done issues in that list, the "active" board shows you what has been selected as actively being worked on from the backlog.

You've not really "migrated" anything to become board issues, they're all already on the board.  You've just told Jira to consider them as actively being worked on.

[Cheri Hansen]

Hi Ludi - suggestions:

1.  check your board filter to ensure epics are not excluded

2. if this is on the backlog - check to see if the epic panel is enabled

3. validate the starting status of the epic is mapped to board columns

[Anne Saunders]

That #3 can be a doozy.

[Ludi]

All Epics are included, I can even pick and choose the new ones... the dropdown shows them. All seems to work properly in the Backlog, but not in the Board.

[Cheri Hansen]

What do you mean by board?  active sprint board? kanban board? 

[Praveen Bansal]

Can you please send screenshot exactly where you are checking. You have option to enable Epics and when you click Backlog on left panel you see Epics (along with Versions)

[Ludi]

 

Roadmap, Backlog, Issue all find and display new Epic issues... except for the Board. It is very strange... I have cleared all filters everywhere.

[Praveen Bansal]

Go to Board Settings then last option Roadmap. Now enable Raodmap. Note that you should be using Scrum Board and Board should be based on single project.

Now go back to your Board. You will see Roadmap option on top along with Backlog, Active sprints and Reports.

Also ensure your Filter definition for Board is not excluding Filters. 

[Ludi]

- There is no Roadmap option for us in the Board Setting, only columns for specific statuses. 

[Martin Talbott - Network]

Change your board settings for the Epic's to off and your Epics will show up on your board just like other tasks .

[Ludi]

Hi Martin, I do not see that ... maybe because it is a 'team-managed project'?

[Kalin U]

@Ludi, I hate to be the bearer of bad news, but have you seen this? How to show Epics on a kanban board as cards and u... (atlassian.com)

It appears that you cannot display epics as cards in team-managed projects. Is it an option to move the content to a new company-managed project with a different project key?

[Ludi]

Yes - you are right, that can't be done... but when GROUP BY: Epic we should be able to see the Tasks associated, right? That's not working.. :( 

[Carlos V]

Have you checked your filter for the board?

[Ludi]

Yes, cleared all..

[Ludi]

Thank you everyone for your comments, and feedback!

We figured out the issue.

A board shows issues/tasks in the Board View when they get classified as 'Board' ready, not when they are simply staying in the Backlog.

So if we are creating tasks in the Backlog, they will **not** show right away in the Board View... and Epics without board issues will not display either, since 'Group By' count is 0.

We have to ensure that we move Tasks from Backlog to Board (as indicated in the screenshot below):

 

Also this was helpful in figuring it out: 
  https://community.atlassian.com/t5/Jira-questions/What-s-the-difference-between-the-issues-listed-in-Backlog-vs/qaq-p/1246085

[Dietmar Sanoll]

Might it depend on the status of the issues (of the new created epic)? Don't know which workflow you use, but could it be possible you haven't assigned your "NEW status" to any column of the board?

...because moving from "Backlog" to "Board" means transitioning the issue. (or is that different in team managed boards?)