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How to copy emails in JIRA without losing format

Sundeep Samujh
Sundeep Samujh
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June 25, 2020

To keep the tracking I often put the emails correspondences in JIRA but the formatting changes. Is there a way to copy and not lose the formatting?

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Dave Liao
Dave Liao
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June 26, 2020

When pasting email correspondence in Jira, ensure that the Visual editor is on.

You won't be able to retain 100% formatting, FYI, but hopefully that works for you!

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Danno
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June 26, 2020

Sundeep,

There is an Outlook add on that allows you to create, add to, or find related issues in Jira. I would suspect it exists for other email clients as well but I can't say for sure.

Jira for Outlook.gif

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Dave Liao
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June 26, 2020

To add to Danno's comment, if you're using Google's G Suite, Atlassian has a G Suite Marketplace app to give you context if any Jira Cloud or Bitbucket Cloud links exist in your emails: https://marketplace.atlassian.com/apps/1219311/atlassian-cloud-for-gmail?hosting=cloud&tab=overview

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Erica Moss
Erica Moss
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June 26, 2020

@Sundeep Samujh Hey, Sundeep! I'm going to move this to the Jira collection, so that you may get the best possible answers. 😄

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