On many Jira cards I work on, users add multiple files to the card.
Many of these files have virtually identical file names, with just a different version number at the end.
But if you drag a file onto a card to save it there and then try to reference the file link in a comment, the text field that displays all of the card’s file attachments cuts off after about 20 characters.
As a result, choosing the right file from the drop down options is a guessing game.
As file sharing is one of Jira’s key uses in my organisation, this is a really miserable user experience.
I’ve raised this problem before in a JIRA community board and received no responses.
I get the sense that Atlassian is an organisation where developers and product owners see other developers and agile experts as their users.
So basic user tasks like attaching files to comments in Jira can be very broken experiences and nobody at Atlassian notices or cares.
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Become an effective Jira admin
Manage global settings and shared configurations called schemes to achieve goals more quickly.
Streamline Jira administration with effective governance
Improve how you administer and maintain Jira and minimize clutter for users and administrators.
Learning Path
Become an effective Jira software project admin
Set up software projects and configure tools and agile boards to meet your team's needs.