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I’m Carol, product manager here at Atlassian looking at issues and fields configurations in Jira Cloud.
One of the questions we often get is: “I’ve added the “Story points” field to the issue layout/screen, why don’t “Story points” show up on the issue view for some issue types?”
Before I dive into the solution, I’d like to set the context with some concepts to explain the behaviour.
There are multiple settings that determine whether a field is visible in the issue:
Associating the field with the screen
Associating the field with projects/issue types through field contexts
Showing/Hiding a field using field configuration schemes
Adding the field to the issue layout (affects Issue View only)
Why does “Story points” field not appear on issues?
The most common reason for the “Story points” field not showing up is because of the field context that is associated with the field.
By default, the “Story points” fields is available only for issues of the following issue types:
If you want “Story points” to show up for other issue types, you can configure the field with the steps below:
Configure the context for “Story points” field for issue types
Note: To make the following changes you will need to have site administration permissions. See Permissions overview for more information.
To change the default, you’ll have to associate the “Story points” field with other issue types. To do so:
Go to Settings () > Issues > Custom fields.
Select Story points field > Contexts.
Select Create, edit or delete contexts > Edit context.
Select Any issue type to make the field available for all issue types. You can also select only those issue types you want this field to show up for.
The “Story points” field will show up on the issues after you’ve done this. If you find that the context is already configured for the relevant issue type(s), please have a look at the other settings mentioned at the start of the post to diagnose why it is not appearing.
Hope this helps. Feel free to comment below for any other details.