I ran into the same problem when I initially had setup teams in Jira Cloud and synced with teams in Jira Align, the new teams were not populating in the external field. After much troubleshooting, I found this was because I did not have the sprints/increments setup and defined on the projects in Jira Cloud. Once I setup the sprints/increments on the projects in Jira Cloud, the teams were available as an external team in Jira Align.
Hope this helps!
The roadmap challenge for large scale agile enterprises Regardless of the agile framework you use, the agile enterprise has a massive scale with the challenge to connect hundreds of teams and thous...
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