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Align Integration User in Jira Cloud

We recently migrated our Jira Data Center instance to Jira Cloud.   We also have Jira Align and completed the integration steps and restarted the connector.  

Everything is working as expected however, one of our Company / Site Admins in both applications is now receiving updates to every Feature created in Jira Align.  The emails appear to come from Jira Cloud and in the email, it has him listed as the creator and person making any updates even though when you look at the feature in JA or JC, it clearly shows the right name.  

Our first thought is that he was made a default "watcher" somewhere in the background however we're not able find where that setting might be.  I did notice a new user in Jira Cloud called "Align Integration" which is a watcher on multiple projects so thought that may be the issue however, it isn't a real email address.  I have removed site access and we'll see if this helps but any insight you have in case this doesn't resolve it will be greatly appreciated.  His email box is flooded with emails from the application.

Screen shots of the emails are our email notification settings in Jira Align are below.

Thank you!

Becky Hylek

Jira Align_Email Notification_Jon.PNGJira Align_Notification Settings.PNG

1 answer

1 vote
Sam Tsubota
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 25, 2022

@Rebecca Hylek What may have happened when your site admin was logged in with his Jira account when allowed the Jira Connector to access Jira Cloud when authorizing Jira Oauth access . You can try re-authorizing Jira Oauth access in the Jira Connector with the following steps:


1. In one web browser tab, open Jira Align and navigate to Administration-> Jira Settings -> Connectors

2. Open a second browser tab in the same web browser and log into Jira Cloud with the Jira service account for the Jira Connector. Make sure the site admin is logged out of Jira Cloud with his account. If you haven't set up a service account there is a community article that explains the permissions that the service account required in Jira. 

3. Go back to the browser tab with Jira Align, on the Manage Jira Connectors pop up scroll down and click on the Reauthorize Jira Oauth access button.

Screen Shot 2022-05-25 at 7.58.38 PM.png

4. After a few minutes, a Request Jira for access button will appear. Click on the button.

Screen Shot 2022-05-25 at 8.17.43 PM.png

5. A new browser tab will open with a Welcome to Jira page. Click on the Allow button. It's important the user doing this is logged in with the service account that was set up and not their own account. This will allow the Jira Connector to access your Jira Cloud APIs with the service account instead of the site admin's account. 

Screen Shot 2022-05-25 at 8.29.12 PM.png

Heidi Hendry
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May 26, 2022

Sam is correct, that's the most likely issue.
If you need more help, please raise a Support ticket for this.

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