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This Help article addresses the Jira integration with Jira Align - https://agilecrafthelp.zendesk.com/hc/en-us/articles/115000088453-10X-Jira-Integration-Setup
Within the article is this section:
Sync acceptance criteria
For features and stories, you can synchronize a Jira custom field with acceptance criteria with Jira Align's acceptance criteria. In the box, type the Jira custom field ID that is used for acceptance criteria, for example, customfield_12345. After the acceptance criteria are synchronized with Jira custom field, no more acceptance criteria fields can be added in Jira Align. You can add all acceptance criteria in one field in Jira Align.
Some things that may not be clear from the above:
Hi @Vandana Kurapati ,
Can you be more specific? Updates only occur when the AC field is changed by at least one character in either Jira or Jira Align.
I suggest you check with your Jira Align admin to see if the fields are properly configured in the connector.
Also, if the Jira admin replaced the Acceptance Criteria custom field in Jira, then it might have a new custom filed ID and will no longer sync.
There are multiple reasons fields won't sync between the systems that could be at the Jira project level, the field level, the screen level, or the connector.