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Jira Align users: Full VS Integrated

As you know, Jira Align has two types of users: Full and integrated. 

The basic information you know and get from our product page is as follow:

  • Full users have access to all of Jira Align's capabilities, while integrated users are those that perform their work in Jira or another team tool and whose work items are synchronized to Jira. Integrated users only need limited, team-level access to Jira Align.
  • You don't pay for the team-level users. With your Jira Align subscription, you get 4x that number of integrated users for each full Jira Align user!

The difference between Full users versus Integrated can be tricky to elaborate on in a fully-scaled Jira Align environment.


Let's break it down:

  • All active users assigned to non-Integrated user system roles will count as Enterprise or Standard licenses (often referred to as Full Users). 
    example: POs and SMs are considered licensed users.
  • All active users assigned to an Integrated user system role will count as Integrated licenses.
    example: Integrated users are normally non-team lead roles on an agile team such as developer, QA, UX, etc.


What is an Integrated user system Role?

Integrated user licenses allow access to key team level and program planning functionality.  Any other functionality outside the below sections will be counted as a full user.  

Program functionality Team functionality Reports
Program Board Team Room Burndowns
Story Maps Team Objectives Sprint Metrics (M1)
Features Impediments Sprint Health
  Team Meetings (Estimation, Sprint Planning, Estimation, Daily Stand Up, Sprint Review, Sprint Retrospective) Spring Coaching
  Backlog Detailed Sprint Progress
  Kanban Boards (Backlog Kanban views only, not custom Kanban boards) Sprint Status
  Stories Capacity Planning
  Defects Team Room Reports


How do I know if a user is integrated or counts as a full user?

There is a couple of condition that need to be met in order to have a user counted as Integrated user

The first prerequisite is that a user will count as integrated only if the user is created by a Connector (ex: Jira Connector). 

The connector will create an Integrated user in Align if that user created a synced issue, is assigned to the synced issue as the owner or reporter, or tracked time against the synced issue.
Therefore integrated users are only created by the connector and it will place them in the "Default" system role upon creation.
The default system role can be checked and modified in Administration>Jira Settings>Jira Setup tab

Default System Role for New User(s).png

The Default System Role must include the same or less permission than the table above

Notes : 

  • read/write work at team-level for “Default System Role” is allowed, they’ll count towards integrated license.
    You will have to provide the default role with the permission to read/write and this would allow the integrated users to also inherit the same permission.
  • If one makes changes to the Default Role itself (for example provide program (Program Board and Features) and team level access (Team room, Team meetings, backlog, team level (objectives, stories, defects, and tasks)), this would not count as a full user as long as the functionality that you've added is within the list mentioned above.
    So for instance, if you add the Program Room or Portfolio room to it, it would count as a full user. if it is equal to or below the permission list, it would be integrated


My license has xx Full users and xx Integrated users. How can I check that I am in compliance?

The easiest way, for now, to get the license consumption report is to export the users into a spreadsheet.
To check for possible overages and how licenses are being allocated, follow these steps:

  • Perform a full export of licenses. To export the list of all users, please click Admin > People > More Actions > Export.
  • Either manually filter the spreadsheet by role, or create a pivot table based on Roles
  • Determine what the default role is (see above for details) and calculate integrated user count
  • When counting Full licenses in use, exclude users in the following categories:
    • Atlassian users in support roles (whether domain names or <customer>.com for SSO)
    • Service accounts used to connect with Jira or other team systems
    • Integrated/Default users
    • Note, inactive users are automatically excluded from full user exports

if the count is over your entitled user base, you can manage from this export, to deactivate the unwanted users, then import the list back to mass update the user base


Al Reid Atlassian Team Feb 15, 2022

Great article @Erwann

Jira Align Enterprise Advocates have this discussion many times with our prospects, this is a well written explanation of our licensing model. 


Rae Gibbs Atlassian Team Feb 17, 2022

Thanks for this great article! It's also been added to the Jira Align and Jira Integration Best Practices and FAQ Table of Contents article.


Jira Align has two configurations. Standard and Enterprise.

With Jira Align Enterprise, we get Jira Enterprise configuration. However, with Jira Align configuration, which configuration of Jira will we get. Standard or Premium?

I have this confusion because Jira Align has only 2 configurations while Jira has 3 configurations (not counting free).

Please clarify.


Rae Gibbs Atlassian Team May 18, 2022

Hey @Hemanth Veeramachaneni - When you purchase Jira Align, this is not inclusive of Jira. These products are sold separately. The version of Jira would depend on which version you purchase.

Hi Rae,

Thanks for your reply.

On the website of Jira Align, I see below text:

Get 4x the number of users!

Jira Align has two types of users: Full and integrated. Full users have access to all of Jira Align's capabilities, while integrated users are those that perform their work in Jira or another team tool and whose work items are synchronized to Jira. Integrated users only need limited, team-level access to Jira Align.

You don't pay for the team-level users. That's right, we give you 4x that number of integrated users for free for each full Jira Align user!


I thought this means that we can access to Jira. am I wrong?

Rae Gibbs Atlassian Team May 18, 2022

Ah, I see where the confusion lies. Jira Align has the ability to integrate with Jira. The assumption is that you are already using Jira or are also purchasing Jira. When we integrate the tools, anyone that is assigned to an issue in an integrated Jira project will come over as a user in Jira Align. These are mostly non-team lead members of agile teams. Those folks will have limited access in Jira Align as they will primarily continue to do their work in Jira. This is were the 1 to 4 ratio comes in. Four integrated users are allowed per every one JA license purchased. This just means we are allowing them access in Jira Align, not that we are providing a Jira instance with a set number of Jira licenses. Hope this clears it up.

Like Hemanth Veeramachaneni likes this

Aaaah. Ok. Got it now

Thanks a ton Rae

Like Rae Gibbs likes this

Spring Coaching?  Sounds like fun


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