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As you know, Jira Align has two types of users: Full and integrated.
The basic information you know and get from our product page is as follow:
- Full users have access to all of Jira Align's capabilities, while integrated users are those that perform their work in Jira or another team tool and whose work items are synchronized to Jira. Integrated users only need limited, team-level access to Jira Align.
- You don't pay for the team-level users. With your Jira Align subscription, you get 4x that number of integrated users for each full Jira Align user!
The difference between Full users versus Integrated can be tricky to elaborate on in a fully-scaled Jira Align environment.
Integrated user licenses allow access to key team level and program planning functionality. Any other functionality outside the below sections will be counted as a full user.
|Program functionality||Team functionality||Reports|
|Program Board||Team Room||Burndowns|
|Story Maps||Team Objectives||Sprint Metrics (M1)|
|Features (Read Only)||Impediments||Sprint Health|
|Team Meetings (Estimation, Sprint Planning, Estimation, Daily Stand Up, Sprint Review, Sprint Retrospective)||Spring Coaching|
|Backlog (List and Kanban views)||Detailed Sprint Progress|
|Stories (Read / Edit)||Sprint Status|
|Defects (Read / Edit)||Capacity Planning|
|Tasks (Read / Edit)||Team Room Reports|
There is a couple of condition that need to be met in order to have a user counted as an Integrated user
The connector will create an Integrated user in Align if that user created a synced issue, is assigned to the synced issue as the owner or reporter, or tracked time against the synced issue.
Therefore integrated users are only created by the connector and it will place them in the "Default" system role upon creation.
The default system role can be checked and modified in Administration>Jira Settings>Jira Setup tab
The easiest way, for now, to get the license consumption report is to export the users into a spreadsheet.
To check for possible overages and how licenses are being allocated, follow these steps:
if the count is over your entitled user base, you can manage from this export, to deactivate the unwanted users, then import the list back to mass update the user base