Welcome to the "New to JSM" group! - Introduce yourselves here! (please)

[Shawn Doyle - ReleaseTEAM]

Hi all, to introduce myself,  I own ReleaseTEAM and we support our clients rolling our and using JSM.

[kay bickell]

Just love how easy it is to use Jira in so many different industries - I've just moved from FinTech to HealthTech, to SpaceTech and the familiar surroundings of Jira has made the move much easier!

[Rudy Holtkamp]

Hi,

• I've been using JSM since it came out as JSD, so it has been a while/ride
• JSM is growing so much (in usage and as a complete package, that is hard to keep up with all the new features. 
• Recently I was part of an EAP which showed me very exciting new way of integrating alerts in JSM which makes the experience much more intuitive.
• With all new asset reports, chat and AI options next year will be great

[Varunish Garg]

Don't use Jira. I mean at least not outside work. But commenting and posting for the badge and 100 points. 

Aaah... the things we do in life.... Phew

[Ramesh Kumar Gangireddla]

 Hi All,

                My self Ramesh Kumar from Alacriti Info Systems.  We are new to Jira JSM.  While migrating to Jira Server tickets to JSM, i got cupule of question on migration process & I raised a tickets to atlassian for solustion. 

Q.  My Question is related to  notification, If organisation XXXX opens a ticket, it should send notification to a specific group of people ? 

Thanks

Ramesh

[Kameel Naidoo]

Hello, 

I am Kameel in House Jira admin at Vexall based in SA

I build plugins for internal use, dashboards, workflows and help with general jira usage queries. 

We use JSM, Assets, Confluence

[Berik Irgebayev]

Hi,

Name is Berik and I come from using TopDesk. Never worked with JSM but since 1 december have been introduced to it. Now doing the free training at atlassian university to see how it works, clicking around and I must say - I am impressed. 

[Irina Mosina _TechTime_]

Hi everyone, lovely to meet fellow JSM nerds. I lead a team that has substantial experience implementing JSM for our customers as well as building the apps to ease some of the friction arising in the service desk use cases.  Looking forward learning more from all of you!

[Odd_lynice]

Hi everyone,

Doing some JSM things helping others while learning at the same time :)

[Christian Steele]

Hi All!

I have been using Jira Service Management for over a year now and previously used Jira Service Desk for years to make work visible in the Finance industry.

[Amanda Barber]

Popping in to say hello now that we're starting to use JSM! So far I've just begun set up, but preparing to launch with our new product by the end of January. 

The main reason we're using JSM is to have an easy-to-integrate support site for our new product that's still in fail-fast mode, so we don't want to invest in upgrading Zendesk to support multiple products just yet. (Perhaps we'll never move over, though!)

[Rebekka Heilmann _viadee_]

Hi everyone,

I passed my JSM Project Admin certification in November and am an IT Consultant. Currently I am migrating one customer from Server to Cloud and introducing JSM "on the way". Also we are assisting several other customers with customisation of JSM (and other Atlassian Tools).

I've recently been learning more and more about assets and the differences between DC and Cloud - which is a challenge when you constantly have to switch between the two ;)

Internally we are using JSM for out IT Servicedesk and possibly for other requests once we migrated to Cloud this year.

[Aaron Pavez _ServiceRocket_]

New member here! Part of ServiceRocket and learning and getting certs.

Ive been using JSM and SW for at least 4 years as power user and now moving to the Admin side.

Regards

[Ankush Bora]

Hi All

I am totally new to JSM. I have not used so far. Looking to learn from folks here and gather information before I dive in. Thanks in advance.

Best Regards,
Ankush

[Hrithik J]

Hi Everyone, Raj here

I have been using JSM since Aug 2023.
Just wanted to introduce myself here in this group for the kudos sake. 

I have noticed a bug in confluence today ^_^ 

[BHUSHAN PATIL]

Hello everyone, My name is Bhushan Patil , I brings 3 years of experience in working with Jira Service Management (JSM). I am excited to engage with this community group and learn from the wealth of knowledge that exists here.

[Raymond Muyuka]

• How long have you been using Jira Service Management?

3 Years

• Have a special or unique use case for JSM? (If you do, you should submit your use case here for a chance to win.)

Managing service calls in petrol stations.

[Sean Chua _Adaptavist_]

I'm relatively new to Atlassian Ecosystem (about 1year). Looking to learn all the cool stuff in the ecosystem!

[Manne Kjærby - ProProces]

Hello.

How long have you been using Jira Service Management?

• I have been using and configuring JSM as consultant for around 6-7 years.

Unique use

• Had a customer who needed a "multitenant" JSM setup - where all their customers contracts where created in Assets along with their CMDB. It was quite a complex setup with alot of custom functionality - But the short story is that that the customer contract items was created in Assets, and depending on what their customers created of requests the  billing type and time registration code was automatically added to the request. So when the agent registred time it went to correct time code and billing type - So they easily could invoice customers correctly when the month was over.

Fun fact

• I been following this community for quite a while and didn't post anything, and last week i started answering questions in here, apparently so many that the system thought I was a spambot.. a bit frustrating, but also a bit funny.

[Phil Nguyen]

hello, new jira admin here. learning alot

[Mouha Sidibé]

Bonjour mes chers frères et sœurs je me nomme Mouha Sidibé je suis un nouveau jeune frère de vous sur ce site, je suis vendeur des habits comme les robes, hijab et tissu des hommes aussi, en cas de besoin pouvez-vous me contacter sur mon page email (mouhasidibe103@gmail.com) 

[anirban.banerjee]

Hello All, 

I have been using JSM for an year and I find it amazing for it's entire customer service and interaction feature which is not less than a CRM or such customer management and interaction tool in market.

One of the unique feature is like about JSM is there are variety of templates which can used as per organisation requirement.

[Bo Zhao]

Glad to meet you all~

[Ricardo Martins]

Hey, I started using JSM 2 years ago, and today I'm a Jira Admin and I have been doing project JSM for other teams in my company, my goals are to learn more about JSM.

[Jayant Bhawal]

Hey all! New to JIRA stuff, and definitely confused aboiut the difference between JSM, JIRA Cloud, Enterprise, etc.