The Workday Integration BETA has begun!

[#1]

Hello Community! 👋

From today, we have begun the rollout of Workday Integration in Jira Service Management. Workday Integration can be used to streamline onboarding and enable seamless processes for HR teams and employees alike. You can choose to create an automation rule with a Workday trigger or action (or both). When used together, the Workday trigger and action will give you access to 32 worker fields! Visit our documentation for more details on how to setup and get the most out of these components.

1️⃣ Worker added to Workday Trigger

The Worker added to Workday trigger runs when a new worker has been added in your Workday instance. This can be useful for initiating an onboarding process for new hires by triggering workflows, sending welcome emails, and collaborating with other teams.

2️⃣ Retrieve worker details from Workday Action

The Retrieve worker details from Workday action allows you to retrieve certain details about an employee from Workday to use in your Jira project. This can be useful for streamlining your onboarding process and gathering employee details when resolving a query.

Note: This feature will be available for Premium and Enterprise Jira Service Management customers.

How to report a problem:
Let us know if you encounter any challenges during the setup or usage of these integration components. We are happy to assist and address any issues you may have! To report a problem, you can raise a support request or message us in the HR community group.

How to give feedback:
Have an idea on how to improve the experience? Or want to share how we can better support your needs? Simply raise a feature enhancement request via the portal, it’s the best way to share async feedback during the EAP.

In the coming weeks, we will be sending you a short survey and a link to schedule individual sessions to get a deeper understanding of your experience.

Thanks again, your participation will help us understand how we can make these features even better.

Kind regards,

Michael Fedulov
Product Manager, Jira Service Management

Disclaimer: By signing up for this beta launch of HR EAP program in Jira Service Management, you agree that its use is governed by the Atlassian Customer Agreement and acknowledge the Atlassian Privacy Policy. HR EAP program in Jira Service Management is considered to be a “Free or Beta Product” under Section 17 of the Atlassian Customer Agreement.

[Anahit Sukiasyan]

Exciting update, @Michael Fedulov! 🎉 The Workday Integration feature sounds like a game-changer for HR teams. I love the idea of automating onboarding processes and having access to 32 worker fields for seamless workflows! 👏

A couple of quick questions:
1️⃣ Will there be any pre-built templates for common onboarding workflows, or will users need to build them from scratch?
2️⃣ Are there plans to expand the integration beyond onboarding, like offboarding or employee status changes?

Looking forward to seeing how this evolves. Great work, team! 🚀"

[Michael Fedulov]

Hi @Anahit Sukiasyan thank you for your comment! 

1️⃣ Will there be any pre-built templates for common onboarding workflows, or will users need to build them from scratch?

Answer: Absolutely! We are planning to add automation templates to help our users get started and share best practices. Please feel free to share any ideas about templates and use cases!

2️⃣ Are there plans to expand the integration beyond onboarding, like offboarding or employee status changes? 

Answer:Yes! We started with onboarding as it's one of the most common HR use case, but we won't stop there! Please share what other use cases you have in mind and where they sit in priority, and we will take that feedback into consideration! 

[Anahit Sukiasyan]

Thank you for the detailed response. @Michael Fedulov! 

It’s great to hear that automation templates are in the works! I’ll brainstorm some ideas and share use cases that could be helpful for the community. Templates can really speed up adoption, especially for teams new to automation.

Expanding to offboarding and employee status changes sounds fantastic! Offboarding workflows are often overlooked but are crucial for maintaining security and compliance. 

Keep up the great work! 🚀