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HALP integration with Jira Service Desk failed on Assignee field

serge calderara
serge calderara Rising Star Nov 24, 2020

Dear all,

We are testing the integration of HALP through SLAck in order to be able to create ticket in Service Desk directly from slack message.

We have run different test so far and we face a wierd issue with Assignee and Reporter field.

  1. When we create a ticket from slack, HALP does not update correctly he Reporter field which is suppose to be the user who create the ticket
  2. When we assigned the ticket to a user in Slack, HAlp doe not update the Assignee field in Jira.

Does any of you face the same thing with this integration and could share ?

regards

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2 answers

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Tori Stitt
Tori Stitt Atlassian Team Feb 18, 2021

@serge calderara - can you provide more detail as to what issue you might be having? Or have you been in contact with our support team? 

 

Let me know how I can halp out or point you in the right direction. 

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Gonchik Tsymzhitov
Gonchik Tsymzhitov Community Leader Jan 16, 2021

@serge calderara  welcome to the community. 

did you find some option ? 

Just looking into product and interesting to understand the situation of usage

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