Need some halp with Halp? We’ve got a new portal that makes it easy to securely submit and track your support requests. We will officially disable our current support email (email@example.com) on November 19th. Check out our FAQ below to learn more about this change, and don’t forget you can always reach us in the following places:
Halp Knowledge Base – View our documentation and halpful setup articles.
Atlassian Community – Read about our latest product updates and best practices.
Slack Halp Sandbox – Play around with Halp and ask questions.
Status Page – See system status updates and outage news.
Halp Web Interface – Chat with us directly in the product for urgent support issues.
Shared Slack Channels – Enterprise customers on Slack can always connect with us in their dedicated shared channel. If you’re a Standard or Premium user interested in upgrading, visit the billing tab in your settings to switch plans.
You can contact the Halp support team by visiting our support site. On this page you’ll find several resources for common questions, as well as a link to our contact form with a simple template for sharing the details of your issue and any relevant attachments.
Our product support team uses a contact form instead of email in order to provide our customers the most effective support experience possible. A contact form provides the following benefits to customers:
Provides the support engineer the necessary details to solve your problem quicker (e.g. customer URL).
More accurate routing to get your ticket to the correct support engineer.
Support history is available for customers that want to see their previously submitted support tickets.
Email is considered an ‘unauthenticated’ channel and is hard to validate who a user is with the level of certainty we can get with an authenticated contact form. Email is riskier because it opens up the potential for spoofing.
More secure file transfer between customers and support.
Any old support email addresses you may find (e.g. firstname.lastname@example.org) will have an automatic reply directing you to our new contact form.
Have more questions, or need help with a different Atlassian product? Check out the Atlassian support center.
Nicole PitaroAtlassian Team
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