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Do more in Microsoft Teams with new Halp Ticket Details feature

ticket details.jpeg

 

Our latest feature helps us bring your Halp ticketing experience in Microsoft Teams to a whole new level: introducing Halp Ticket Details view.

With the Ticket Details view, agents can click on a ticket in their Halp Tab ticket list and see a snapshot of the ticket details in a pop-up panel on the right side of their MS Teams instance – no more jumping into web view to get the full ticket context.

 

How to use Ticket Details in Teams

To test drive Ticket Details, simply jump into your Halp Tab and click on any row to open a sidebar that reveals full details and quick actions.

 

ticket details product 1.png

 

You can view the following info in the Ticket Details sidebar:

  • Ticket number / ID

  • Title / Summary

  • Assignee & Requester

  • Creation timestamp

  • Current Status

  • Queue

  • Form fields (fields from the user-submitted form)

  • Queue fields (additional fields available on this queue)

  • Global Fields (additional fields available to all queues)

 

We’ve also added the ability to take quick actions from the Ticket Details view, like:

  • Jump to conversation: Click the Ticket ID to deep-link over to the ticket's adaptive card within your Triage channel. From there, you can reply, add notes, assign, and close out the ticket.

  • Open in web: Click on "pop-out" icon to open the ticket in Halp's web app

 

ticket details product 2.png

 

Learn more about how to use Microsoft teams as a helpdesk and let us know what you think of the Ticket Details feature in the comments below. 👇

 

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