In a digital work environment, team messaging apps like Microsoft Teams have become the backbone of an organization’s real-time collaboration. We’re proud to announce today that what began as an idea to connect support teams and support requesters where conversations naturally occur has now expanded into new territory. We are bringing Halp’s conversational ticketing system to 115 million Microsoft Teams users.
While traditional ticketing systems can be a great way to collect employees’ requests for help with IT, equipment, and more, conversing in the comments section of a ticketing system can feel unnatural and disjointed. Employees often must check their email or a portal link for updates on their support ticket, which means requests for additional information on both sides of the conversation can quickly fall through the cracks. Most employees end up returning to what they know best – messaging their support team directly in their chat workspaces.
With today’s launch, Halp will streamline the process of requesting support and providing support, by bringing the help desk directly into Microsoft Teams. Users will be able to:
Tori StittAtlassian Team
Hey Community, We are excited to announce that we’ve added a better way for Microsoft Teams users to visualize and access your current Halp tickets. Introducing the Halp Tab for Microsof...
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