Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Announcing Halp's Integration to Microsoft Teams! Bring your help desk into Teams.

In a digital work environment, team messaging apps like Microsoft Teams have become the backbone of an organization’s real-time collaboration. We’re proud to announce today that what began as an idea to connect support teams and support requesters where conversations naturally occur has now expanded into new territory. We are bringing Halp’s conversational ticketing system to 115 million Microsoft Teams users.

While traditional ticketing systems can be a great way to collect employees’ requests for help with IT, equipment, and more, conversing in the comments section of a ticketing system can feel unnatural and disjointed. Employees often must check their email or a portal link for updates on their support ticket, which means requests for additional information on both sides of the conversation can quickly fall through the cracks. Most employees end up returning to what they know best – messaging their support team directly in their chat workspaces.

With today’s launch, Halp will streamline the process of requesting support and providing support, by bringing the help desk directly into Microsoft Teams. Users will be able to:

 

  • Create tickets in Teams: Turn Teams messages into tickets using built-in functionality in the Teams message composer. 
  • Track and report: Support agents can view incoming tickets and assign, comment on, manage, and track requests from within their Teams instance. 
  • Customize and categorize: Each support team can customize their forms, fields, bot appearance, and more. 
  • Consolidated support: Users and agents don’t need to go to separate ticketing portals or hunt through their in box to follow up on requests they can do it all in Teams
  • Automate: Support teams can design their own workflows using Halp’s Recipes automation to improve ticket routing, auto-assign ticket owners, and much more. 
  • Smart Notifications: Employees and agents are notified within Teams when there are updates to their tickets and each can comment then and there. The hassle of clicking out and logging into a separate ticketing system just to reply to a message are a thing of the past.
  • Connects to ITSMs: Jira Service Management and Zendesk

    See it in action.

Group 578.png

Read more and learn about Halp with Microsoft Teams or join us for a demo to see it in action!



 

0 comments

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Halp

Introducing Microsoft Teams Tab for Halp

  Hey Community, We are excited to announce that we’ve added a better way for Microsoft Teams users to visualize and access your current Halp tickets. Introducing the Halp Tab for Microsof...

398 views 0 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you