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[Webinar] New Ways of Working with ITIL 4 and Atlassian

Teresa Fok Atlassian Team Apr 23, 2019

Hello Atlassian Community! 

For those of you working in ITSM, the news on the street is ITIL 4 is here! 

To keep up the pace of change, IT teams are transforming the way they work—from inflexible processes and heavy workflows to more collaborative, iterative, and customer-centric approaches.

What's exciting is that ITIL 4, the latest update to the widely used ITSM framework, recognizes this shift. It offers a more holistic and flexible frame of reference, while embracing modern ways of working like agile and DevOps.

webinar-email-02-580x310@2x.png

Join Paul Buffington, Principal Solutions Engineer at Atlassian and Akshay Anand, ITSM Product Ambassador and Evangelist at AXELOS, for a webinar on May 15 to learn:

  • What's new in ITIL 4—and why it matters
  • The top practices to jumpstart your agile ITSM journey, including
    • Continuous improvement with retrospectives
    • "Shift left" for service and request management
    • Adaptive incident management
    • Streamlined change control with automation and collaboration
  • Tips, how-tos, and resources to bring agility and collaboration into ITSM

 

Register to join us for the webinar

Do any questions about ITIL 4 come to mind now? Share them here and we'll add them to the top of the Q&A queue!

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