To meet the needs of our organization admins and enterprise customers, we launched product requests, a proactive shadow IT control for Jira, Confluence, and Jira Service Management’s (JSM) Cloud Enterprise plans.
We are excited to share that we are expanding the power of product requests today!
Now, any organization admin with Jira, Confluence, and Jira Service Management’s (JSM) Enterprise will also have control over their Trello instances across all Trello plans. Customers with Bitbucket Premium will be able to beta test this functionality. In addition to expanded product coverage, we are happy to share an approval enhancement to the product requests workflow.
As you know all too well, uncontrolled shadow IT, defined as the use of IT-related hardware or software by an individual without the knowledge of the organization's admin or IT department, continues to be a challenge for enterprise customers. It can lead to decreased control of potentially sensitive data and an increased risk of data loss.
As a result, we have been on a multi-year journey to address your shadow IT concerns.
Date | Description |
July 2021 | Launched automatic product discovery: an Atlassian Guard (formerly known as Access) feature that allows admins to see what shadow IT (user-created instances) existed in their organizations. Admins could not act on this in-product. |
September 2023 | Launched product requests: a Cloud Enterprise plan only feature to proactively control shadow IT across Jira, Confluence, and JSM. With this feature, admins could deny new requests for user-created instances and stop shadow IT from being created in the first place. |
October 2023 | Launched small improvement to automatic product discovery: added the reporting field ‘last active date’, therefore admins could see how recently the shadow IT instance was created/utilized. |
February 2024 | Launched significant improvement to automatic product discovery: added the ability for admins to join previously unmanaged instances in order to assume control of them. |
We are here! October 2024 |
Launched expanded coverage and approval flow: Now, we are excited to announce the expansion of coverage to Trello and Bitbucket products. In addition, organization admins can approve product requests if they want to grant a user the ability to create a new instance under their management. |
Atlassian organization admins will be able to configure settings to either ‘allow new products’ or ‘require admin approval’ across their covered products.
If admins select ‘require admin approval,’ they will have a dashboard of requests from users to review, approve, or deny new instances.
We know that product requests is a highly requested, highly adopted feature across our community. We’ve even learned that, the larger a cloud footprint, the more likely an admin is to frequently utilize this feature. We’re so happy to see its impact!
If you haven’t already begun using these controls, we hope these FAQs can help you get started.
FAQ | Answer |
I want to get started! Can you help me understand the difference between the shadow IT controls available in Atlassian Guard Standard and the controls in Cloud Enterprise? |
Because our Cloud Enterprise plan includes Atlassian Guard Standard, customers with Cloud Enterprise can utilize both automatic product discovery and product requests. Automatic product discovery, a feature within Atlassian Guard Standard, empowers customers to:
Product requests, a feature within Cloud Enterprise, allows admins to set a proactive policy to either:
When requiring admin review, admins will then triage and accept or deny new instance creation. |
I want to use product requests for Trello, how do I get access? |
Customers with Trello must subscribe to an Enterprise plan for Jira, Confluence, or JSM to access the product requests feature. This means, for example, if you have Jira Enterprise and Trello Standard, you can use product requests for Jira and Trello. We are exploring options for bringing this as a standalone Trello capability in the future. |
Why is product requests in the Cloud Enterprise plan (for Jira, Confluence, and JSM)? |
The Cloud Enterprise plan solves the challenges of customers who manage many teams and data across their Atlassian toolchain. These customers operate at a complex scale, which can imply they have arduous workflows; the need to scale administrative practices to ensure no impact on security or performance; have high M&A activity; and more. In addition, these customers often operate in highly regulated industries and geographies or have stricter security and compliance requirements. Given this, we've made product requests - an advanced security feature - available in our Cloud Enterprise plan to help customers in large, complex environments more closely monitor shadow IT risks as they scale or manage compliance requirements. |
Thank you for your engagement, and we look forward to seeing the impact product requests has on your organization.
Best, Vikki and the Admin Experience team
Vikki Ulmer
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