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Uncontrolled shadow IT, defined as the use of IT-related hardware or software by an individual without the knowledge of the organization's admin or IT department, continues to be a challenge for enterprise customers. It can lead to decreased control of potentially sensitive data and an increased risk of data loss.
Ensuring that enterprise admins have visibility into what shadow IT may exist within their organization is paramount to addressing these risks, as cloud organizations cite lack of visibility (38%) and the inability to enforce security (33%) as two of the top five operational day-to-day headaches they face.
We have received feedback from our enterprise customers and admin community regarding the necessity for more admin controls to tackle this form of shadow IT, and we are excited to announce product requests.
Before product requests, admins had visibility into instances created by managed users in their org through automatic product discovery. With this new feature, action can be taken.
Note: The product requests feature will begin rolling out today, September 12, 2023, and will be available to all Cloud Enterprise customers on September 15, 2023.
How it works:
For Jira Software, Confluence, and Jira Service Management’s Cloud Enterprise plans, product requests allows organization admins to prevent their managed users from signing up for products on their own.
Now, when a user tries to sign up for a product, Atlassian will send that user to a page where they enter details about how they plan to use the product. Admins will review all their users' requests, from the product requests page, and either resolve or deny any instances from being created.
Accessing the feature
Under admin.atlassian.com’s ‘Security tab’, an enterprise admin can now access product requests on the left-hand side of their view.
Admins will now be able to set a policy to either:
Allow new products: users can create new products outside their current managed organization
Require admin review: users will submit requests for new products for admins to review and resolve
If an admin selects ‘Require admin review,’ they will begin to see requests come in from their users.
They can review each individual request and determine if it is denied, or under review.
If it is marked under review, we recommend contacting the requestor and determining if the instance is permissible by your organization and should then be created on their behalf.
If the admin marks the request as denied, we will notify the requestor of the denial.
With this new feature, admins gain additional visibility and control to help their organizations quickly take action to proactively monitor user activity and tighten their cloud footprint.
In the current version of product requests, we prioritized denial capabilities as it was our admin focus groups' most requested capability. However, we plan to expand its capabilities in the future for a smoother ‘review’ and ‘approval’ process.
We’d love to hear your thoughts, feedback, and questions about product requests. Leave a comment and let’s chat.