Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,315
Community Members
 
Community Events
165
Community Groups

JSD customers are counted for crowd licensing during SSO

Hi,

We have a SSO configured between JSD , Confluence with the help of crowd. Now as and when customers are invited in JSD they are added to crowd and are being considered for the licensing.

 

Can you let us know, how customers can be made available in JSD only so that they are not counted as a part of licensing in crowd, SSO needs to be intact as crowd is used only to achieve this functionality.

 

OR

 

Customers get added to the crowd but should not be considered for licensing as JSD says that customers accounts are free.

 

Thank you for your help.

1 answer

Hi @sujit kumar

Please read Atlassian status about this at https://jira.atlassian.com/browse/CWD-4116

Atlassian Crowd is a separate product and therefore if you wish to use Crowd for SSO, you will need to purchase a Crowd license that is large enough for your user base. Customers in JIRA Service Desk, while free in JIRA Service Desk, will consume a license in Crowd.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

174 views 1 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you