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JSD customers are counted for crowd licensing during SSO


We have a SSO configured between JSD , Confluence with the help of crowd. Now as and when customers are invited in JSD they are added to crowd and are being considered for the licensing.


Can you let us know, how customers can be made available in JSD only so that they are not counted as a part of licensing in crowd, SSO needs to be intact as crowd is used only to achieve this functionality.




Customers get added to the crowd but should not be considered for licensing as JSD says that customers accounts are free.


Thank you for your help.

1 answer

Hi @sujit kumar

Please read Atlassian status about this at

Atlassian Crowd is a separate product and therefore if you wish to use Crowd for SSO, you will need to purchase a Crowd license that is large enough for your user base. Customers in JIRA Service Desk, while free in JIRA Service Desk, will consume a license in Crowd.

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