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Stuck in "We couldn't log you in"

Whenever I log in to my dash board (via. start.atlassian) and click on the "BitBucket" app/link, I am always redirected to the BitBucket official home page (bitbucket.org). From there, when I click on "Log In" on the top right, I will always end up with the page "We couldn't log you in".

I have disabled all extensions on my Chrome browser, delete cookies and history from all time. This issue still persists. I have tried this under both normal and incognito mode.

I can replicate this issue in Firefox and Vivaldi.

Using debug console and checking the traffic, I always notice a HTTP 400 response to a GET request: https://bitbucket.org/account/signin/?redirectCount=2&next=%2F.

There is request header content in the request, so I am sure that the refer header is not the issue.

Checking the response header, this seems to be the problem:

script-src 'unsafe-eval' 'strict-dynamic' 'unsafe-inline' 'self' http: https: https://d301sr5gafysq2.cloudfront.net 'nonce-guAybRltnM7z9DeO'; style-src 'self' 'unsafe-inline' https://aui-cdn.atlassian.com https://d301sr5gafysq2.cloudfront.net; report-uri https://web-security-reports.services.atlassian.com/csp-report/bb-website; default-src 'self' 'unsafe-inline' 'unsafe-eval' data: blob: *; connect-src bitbucket.org *.bitbucket.org bb-inf.net *.bb-inf.net id.atlassian.com analytics.atlassian.com as.atlassian.com api-private.stg.atlassian.com api-private.atlassian.com cofs.staging.public.atl-paas.net cofs.prod.public.atl-paas.net intake.opbeat.com api.media.atlassian.com api.segment.io xid.statuspage.io xid.atlassian.com xid.sourcetreeapp.com bam.nr-data.net bam-cell.nr-data.net sentry.io bqlf8qjztdtr.statuspage.io https://d301sr5gafysq2.cloudfront.net; object-src about:; base-uri 'self'

I am pulling my hair out.

2 answers

1 accepted

0 votes
Answer accepted

Hi @Grant Stone ,

Does this issue occur with the Bitbucket Cloud account that has the same email as your community account?

I checked this account in our system and I saw that it was marked as Spam by our spam filter, which I suspect is the reason why you couldn't log in. Our apologies for the inconvenience caused by this.

I went ahead and activated the account, could you please try logging in now and let me know if it works?

Please feel free to let me know if this concerns a Bitbucket Cloud account with an email other than the one of your community account.

Kind regards,
Theodora

@Theodora Boudale   Could this be my problem, as well?    I am not technical, but have deleted cache, cookies, repeatedly - removed all Chrome extensions (uggh), and can log in successfully and use Jira all data, but when I click on Confluence, I get "we couldn't log you in".       Please help me!

0 votes

Hi @Theodora Boudale ,

Now the account is working as intended.

I can login, and be redirected to my BitBucket repo page after clicking "Log In" button in the BitBucket official home page.

Thank you!

You are are very welcome, I'm glad to have helped!

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