default reporter is not saved in incoming mail handler

[Paul Wachendorf]

Hello everybody.

I'm trying to setup auto issue creation via email following this guide:

https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

Unfortunately the incoming mail handler create/edit form seems to not store any value I try to set in "default reporter". Maybe releated I also cannot get any autosuggestion for Users in the project when starting to type the user name.
I tried the username (with @ and without) and the actual name of the profile in different variations and for various users (all with create issue and create comment permissions).

Am I doing something wrong or is this a Bug in Jira Cloud?

Thanks for your help, regards,

Paul

[Fazila Ashraf]

Hi @Paul Wachendorf 

Welcome to community!

In cloud, you might be seeing the account id instead of the username.

See https://community.atlassian.com/t5/Jira-questions/how-to-find-accountid/qaq-p/1111436 on how to get the id of an account to set

[Fazila Ashraf]

Can you login as that user and verify that the user has permission to create and comment on the project?

I see you have mentioned above.. but just want to reverify as that is the most probable cause

[Paul Wachendorf]

yes I already tried. The account I wanted to assign as default reporter is the one from the project leader - it already was already used to create a lot of tickets and  to comment in a lot of them, too... So on I tried with different other accounts so I'm pretty confident that permissions are not the problem here.

[Paul Wachendorf]

Thanks for your help. Unfortunately using the (uu)id of an user in the "default reporter" field does'nt work either.