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Would like to restrict knowledgebase to certain Jira ServiceDesk customers

We currently use Jira ServiceDesk as our interface with our customers. We have a linked to a Confluence space in a way that allows anybody on the internet to log a ticket with their email address, self-create a user ID, and instantly gain access to the knowledgebase.  We do not allow "anonymous" access to the knowledgebase, but since anybody can log a ticket and gain access theirselves, there are little restrictions.

We would like to restrict content on the confluence space to only "approved" customer accounts.  However, we have many customers that should have access, so I don't want to be forced to set up a billable confluence user seat for each one of them.

Is there a way to restrict access to confluence spaces based on a Jira ServiceDesk "organization" or specific customer entries?

1 answer

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Benjamin Community Leader Apr 29, 2021

Hi @Kevin Fouche -

A similar question was ask prior and a suggestion ticket has been raised.

Here's a link:

https://community.atlassian.com/t5/Jira-Service-Management/Restrict-access-to-knowledge-base-depending-on-customer/qaq-p/928331

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