The Service Desk client portal shows the latest version of a document created within Confluence Knowledge Base. The Portal/KB URL usually looks like as https://xxxxxxxxxx.atlassian.net/servicedesk/customer/portal/1/topic/57a-xxxxxxxx--02d7e/article/189693974.
Essentially the end user would appreciate to see information related to the version of a program he actually uses.
At the same time the technical writer working on a next release documentation would not appreciate to show users incomplete text of future releases.
The question: Is their a way to specify the document release version to be shown as default in the Confluence Knowledge Base?
The ideal would be not the document version number, but rather a date, so the Knowledge Base would show the version of a document actual for the specified date.
Thank you for reaching out to Atlassian Community!
When linking a space to a Service Desk project, currently, it's not possible to add more fields for customers to know the version of the article or when it was created/modified.
There is a feature request suggesting the implementation of this ability:
Please, click on vote and watch to receive updates about the feature.
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