Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to save inline comments Edited

We were unable to save any inline comments for all users. We were able to enter inline comments, but when we clicked "Save," the page was redirected to the Home page. No comments were saved.

Please help resolve this issue because our reviewers are currently unable to make comments to our documentation. This is affecting our productivity.



1 answer

0 votes
Ivan Lima Community Leader Jan 17, 2020

Hey @Shirly Tsang , 

I've seen different discussions around this here. As per your description, it looks like you're not getting any error message and being redirected straight to the Home page. 

Did you have a chance to check your logs? In the meantime, I would take a look at what others have experienced as well

Thanks, Ivan! Yes, we have reviewed all the posts you mentioned above. We also checked the configuration to ensure that we've enabled the Confluence Inline Comments add-on and all the modules. Still no luck. :-(


Ivan Lima Community Leader Jan 18, 2020

Have you checked your logs? Since there is no error message, this is probably the best way to begin troubleshooting your issue. 

Also, as you're looking for a quick response, while you're doing your research, I suggest raising a ticket with Atlassian support and attach your logs. Thus, they can provide you with additional insights in the meantime.

You can also keep looking at the Confluence KB and Atlassian's public issue tracker. You can search using keywords i.e., "inline", "inline comments", etc.

Other than that, I also suggest posting here as many details as you can such as screenshots, your Confluence version, browser, etc. So, more folks can chime in with their thoughts, opinions and experience. 😉


Thanks, Ivan! We will check our logs to see if they give us some clues as to what might have happened. I also noticed that when we used the inline comment, we saw only the comment icon, whereas in the past, there was another icon next to it. Please see the following screen shot.image.png

I'll file a bug with Atlassian Support in hope that they can address this issue.

Thanks again!


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence Cloud

Please tell us how you use Confluence space settings

Hi there, a few of us at Atlassian would love to learn about how you use "space settings" functionality in Confluence. A facelift to the space settings is long overdue and we want to start with impro...

313 views 11 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you