Trying to create tickets from confluence, ( taking long time to create ticket)

[siva]

Trying to create tickets from confluence, ( taking long time to create ticket)

When i try to create a ticket from confluence, after i select any text and click "Create"

shows "Getting required fields..." and take 15 min to get the field for creating the ticket.

any suggestions where to start root cause analysis ?

[William Tanner]

I see Atlassian identified this as a bug and fixed it with release of Confluence 7.12:

[CONFSERVER-59691] JavaScript `Syntax error, unrecognized expression: option[value='-1'` when creating Jira issue - Create and track feature requests for Atlassian products.

We will upgrade and hopefully all will be fine.

[William Tanner]

Hello @siva ,

It's been a while since you posted this, but did you ever find a solution?  We are experiencing the exact same behavior, except the "Getting required fields..." never stops.

[siva]

@William Tanner 

From what i remember after the upgrade of jira and few tweaks later it was resolved.
( didnt find the core error)

[William Tanner]

Thanks for the reply.  We are running some pretty new versions in Confluence and Jira, so I am not sure why it is coming up now.