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Spaces imported to Confluence Cloud. Some pages refuse to load. Error "We’ve hit a snag.."


I have imported two spaces to Confluence Cloud from Confluence Server, but there is a page in each of the spaces that does not load, I'm receiving this error:

We’ve hit a snag

The issue should resolve on its own, but if it keeps happening, ask your admin to contact our support team and give them:

  • The URL of this page
  • The code associated with this error: knoc9j

It doesn't matter if I do a browser refresh. And I have tried chrome and firefox but doesn't help.

Anyone experienced this?

Something that both of the pages have in common is that they have large (>60MB) pptx files attached to them.

2 answers

Hi @Kasper Fast ,

please take a look to that similar thread

You should contact the Atlassian support team providing the URLs of those pages.

Hope this helps,


0 votes
Dave Mathijs Community Leader May 21, 2022

Hi @Kasper Fast ,

as the error message indicates, contact the support team if it keeps happening.

File size should not be an issue as the default per file is 1GB in Cloud.

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