Non-ASCII encoding issue

Hi,

 

When I add a Korean content or Arabic one in Meeting notes for example, I got ????? until I refresh the browser completly (using F5). same issue I am facing if I open the notes later after opening it I have to refresh the browser to read the non-ASCII characters.

 

Also I am face same issue exactly when I upload file with Arabic name.

 

Please note that I have MySQL with UTF8 and Confluence is behind Apache Proxy.

1 answer

1 accepted

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Ann Worley Atlassian Team Aug 01, 2017

Please check out the answers to ? characters instead of ő,Ő,ű,Ű (hungarian language) and see if any are useful.

The fact that your characters do appear as expected after a refresh in the browser is interesting.

Please see Troubleshooting Character Encodings for more tips.

Hello,

Unfortunately none of these solutions works for me.

By the way if I click 'Edit' the meeting notes I can see the Korean characters.

 

By the way, I am using same MySQL for jira (different db) without this issue

Thx

Ann Worley Atlassian Team Aug 01, 2017

What was the result of the diagnostic query from Characters appear as question marks using MySQL?

SHOW VARIABLES LIKE 'character\_set\_%';

I ask because I found a support case with the same symptoms and it turned out that the default encoding for inbound connections was latin1.

 

mysql> SHOW VARIABLES LIKE 'character\_set\_%';
+--------------------------+--------+
| Variable_name            | Value  |
+--------------------------+--------+
| character_set_client     | utf8   |
| character_set_connection | utf8   |
| character_set_database   | utf8   |
| character_set_filesystem | binary |
| character_set_results    | utf8   |
| character_set_server     | utf8   |
| character_set_system     | utf8   |
+--------------------------+--------+
7 rows in set (0.00 sec)

I think you have a point. I am checking old files and notes. but when I add new files with Arabic and change the notes with Arabic and Korean it's working fine now

 

Thanks for your support

Ann Worley Atlassian Team Aug 01, 2017

Really happy to hear it!

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