Thank you for contacting us about this. Could you tell me which version of Confluence you're running?
Are you adding the users directly in Confluence, or trying to manage this in AD? Can you show us the error as you see it in the UI?
Have a look at this article, as it might help:
If that doesn't resolve your issue, I'd like to know what error messages you're encountering in your Confluence Server logs when the error occurs. See Working with Confluence logs if you need assistance in finding those logs.
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