It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Microsoft Active Directory User Group Can't add?

So I configured my Active Directory but now it won't let me add users to the groups. Only telling me that the user cannot be added. 

1 answer

1 accepted

0 votes
Answer accepted

Hello John,

Thank you for contacting us about this. Could you tell me which version of Confluence you're running?

Are you adding the users directly in Confluence, or trying to manage this in AD? Can you show us the error as you see it in the UI?

Have a look at this article, as it might help:

If that doesn't resolve your issue, I'd like to know what error messages you're encountering in your Confluence Server logs when the error occurs. See Working with Confluence logs if you need assistance in finding those logs.

Thank you!





Hi Shannon, 


Thank you for your response. I figured it out. I just checked a box that did not allow Confluence to manage groups. 




Like Shannon_Spaniol likes this

Hi John,

Thank you for the update! Happy to hear you were able to resolve your issue.

Take care, 


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

How is your team having fun and bonding, remotely, utilizing Confluence?

Thanks everyone for answering last week’s question. The winner of the random drawing from those who commented is: @LarryBrock I’ll contact you separately with your prize details. This wee...

294 views 9 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you