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Jira Issues Macro not showing issues list for certain users

Using a template page that contains a Jira Issues macro. The macro displays fine for certain users, but others get a warning message that reads (translated)'refresh failed, please try again', see below.Confluence_JiraMacro_-image (5).pngUsers have reported that the macro works on other 'non-template' pages. the issue was reported by both admins and non-admin users. 

Is there any underlying logic that could cause this? a timeout maybe? Thanks!


1 answer

0 votes
Fabian Lim Community Leader Nov 05, 2021

Hi @Michel.Tatrung

Unfortunately, this is a known issue.  Here is a ticket with a workaround: which involves splitting the information into different pages to minimize load times.  

Also you can find some explanations from the Atlassian team here: for a similar issue.

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