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Jira Issues Macro not showing issues list for certain users

Using a template page that contains a Jira Issues macro. The macro displays fine for certain users, but others get a warning message that reads (translated)'refresh failed, please try again', see below.Confluence_JiraMacro_-image (5).pngUsers have reported that the macro works on other 'non-template' pages. the issue was reported by both admins and non-admin users. 

Is there any underlying logic that could cause this? a timeout maybe? Thanks!

 

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