Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Issues Macro not showing issues list for certain users

Using a template page that contains a Jira Issues macro. The macro displays fine for certain users, but others get a warning message that reads (translated)'refresh failed, please try again', see below.Confluence_JiraMacro_-image (5).pngUsers have reported that the macro works on other 'non-template' pages. the issue was reported by both admins and non-admin users. 

Is there any underlying logic that could cause this? a timeout maybe? Thanks!

 

1 answer

0 votes
Fabian Lim Community Leader Nov 05, 2021

Hi @Michel.Tatrung

Unfortunately, this is a known issue.  Here is a ticket with a workaround: https://jira.atlassian.com/browse/CONFCLOUD-62014 which involves splitting the information into different pages to minimize load times.  

Also you can find some explanations from the Atlassian team here: https://community.atlassian.com/t5/Confluence-questions/Jira-Issue-Macro-not-showing-custom-field-value-in-Confluence/qaq-p/1786372 for a similar issue.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Confluence Cloud

🏠 Say hello to the new Confluence Home!

Hi Atlassian Community, My name is DJ Chung, and I’m a Product Manager on the Confluence Cloud team. Today, I’m excited to share a new and improved version of Home. The new Home helps you ...

38,235 views 27 125
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you