Hello,
Hi @Radu Draghia and welcome to the community,
When setting up a JSM project you can also setup the ability to share a customer request in advance with the organization:
Hi @Alex Koxaras _Relational_ thank you for your reply.
The requesters would not be part of the organization I want the request to be shared with, so I don't think if the suggestion above would work for me.
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Right..
Did you try the following rule?
Of course what you type on the Organization field depends on how you have set up your SD.
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