Hi - I am having issues with service desk and confluence integrating as a customer knowledge base... a few things...
1. the pages render poorly and many items that format or load correctly in confluence do not load in the service desk (embedded instructional videos included... which is a big disappointment)
2. Recommended articles are not showing up, at least not for me
3. I can't seem to find any real customer support / configuration support outside community.
4. I can't add a link to the knowledge base in the service desk portal unless I just create an announcement and paste a link in it. It feels janky.
Any recommendations? Stuff I am missing? Thanks in advance.
Welcome to the Community!!
Thanks @Pramodh M . I am using labels but not seeing recommendations anywhere.
Will try a support ticket.
Here are some screenshots:
Item 1: no recommended articles
Item 2: No link to knowledge base besides the banner I made, and no recommended articles
Item 3: Videos not loading like in confluence and links just showing
Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...
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